Return Policy for DeskMotion products

This Return Policy explains how DeskMotion handles refunds, credits, and cancellations for office movement products purchased through xolvarynex.world and administered by Xolvarynex in the United Kingdom.

Because many offers include onsite coaching hours, the policy balances fair compensation for reserved professionals with practical flexibility for corporate clients.

Cooling-off considerations for bespoke services

United Kingdom consumer regulations may grant cooling-off rights for distance contracts, yet bespoke workplace services that begin within the statutory window can lose that protection once clear written consent confirms an early start.

DeskMotion always documents start dates inside order forms so finance teams understand when bespoke preparation hours are committed.

Motion Spark Clinic returns

If you cancel at least five business days before the scheduled clinic, DeskMotion refunds all prepaid fees to the original payer within ten business days.

Cancellations between five and two business days receive a fifty percent credit toward a rescheduled clinic within ninety days.

Cancellations inside forty-eight hours forfeit prepaid amounts except where building emergencies are verified by official notices.

Collaborative Pulse Day adjustments

If participant counts shift by fewer than ten people more than seventy-two hours in advance, DeskMotion adjusts logistics without fees.

Large downward adjustments that remove an entire breakout track may trigger a partial credit of up to twenty percent of the day fee to cover printed materials already produced.

If DeskMotion cannot deliver because of coach illness, a substitute coach is offered first; if none is acceptable, a full refund or alternative date is provided.

Seasonal Alignment Pass cancellations

Clients may cancel within fourteen days of purchase for a full refund provided no remote session or onsite visit has occurred.

After services begin, refunds are calculated pro-rata based on unused quarters, minus an administration fee of forty pounds.

Clients who breach conduct guidelines forfeit remaining credits without refund, following written warnings whenever feasible.

Printed collateral and digital downloads

Physical posters or card decks produced with custom branding are non-returnable once printing begins, but DeskMotion supplies digital proofs beforehand to reduce errors.

If misprints occur due to DeskMotion error, replacements ship at no charge within five business days.

How refunds are processed

Approved refunds return to the original card or bank account; purchase orders receive credit notes referencing the same purchase order number.

DeskMotion sends confirmation emails summarising the calculation so finance teams can reconcile ledgers quickly.

Disputes and goodwill reviews

If a client believes an exception is warranted, DeskMotion opens a goodwill review within three business days and responds with a written decision referencing this policy.

Goodwill credits may be offered as alternative to cash refunds when cash refunds are restricted by corporate card policies.

Force majeure credits

When government mandates prevent gatherings, DeskMotion converts prepaid onsite amounts into remote coaching credits at parity unless the client prefers a refund after ninety days of suspension.

Contacting DeskMotion about returns

Return requests should originate from Reach DeskMotion so DeskMotion can match them to signed agreements, referencing support@xolvarynex.world when your employer mandates internal ticket numbers.

Postal correspondence may be sent to DeskMotion Returns, 102, Wenlock Studios, Wharf Rd, London N1 7EU, United Kingdom.

Return policy version date for DeskMotion records is shown below.